NetQnect Privacy Notice

Draft status: for legal review before publication.

Effective date: 2026-05-03

Controller: Just Try AI Ltd.

Registered address: 38 Cranford Gardens, Middlesbrough, TS5 8AQ

Privacy contact: legal@netqnect.com

Delete your account or data — instructions for requesting deletion, including without the app.

1. About This Notice

This Privacy Notice explains how NetQnect collects, uses, stores and shares personal data when people use the NetQnect website, mobile apps, web app, AI Assistant, profiles, QR and Qnect features, event features, team features and related services.

It should be read with the Terms and Conditions, Cookie Notice, AI Processing Notice, AI Lawful Basis Summary, Subprocessors list and Data Retention Schedule.

2. Personal Data We Collect

We may collect and process:

• Account data, such as name, email address, authentication identifiers, account settings and security information.
• Profile data, such as job title, organisation, biography, profile image, uploaded media, skills, interests, social links, contact fields, networking goals and profile visibility choices.
• Contact and relationship data, such as Qnect requests, QR scans, connections, invitations, user-to-user message content and metadata where messaging is enabled, follow-ups, reminders, notes, tasks, opportunities, relationship context and communication metadata.
• Event data, such as event registration, attendance, attendee matching, ticket or claim metadata, organiser details, check-ins and external event-platform references.
• Team and organisation data, such as team membership, roles, invitations, team profiles, activity and administrator actions.
• AI interaction data, such as assistant prompts, messages, generated outputs, recommendation context, review signals, feedback and AI trace data.
• Connected-account data, such as GitHub, LinkedIn, calendar and event-platform connection metadata, access tokens, imported public profile fields and integration status. Google Calendar and Microsoft Calendar are optional connections: we do not connect a calendar from NetQnect sign-in or profile data. If the user selects a provider, completes its OAuth flow and enables a Calendar capability, this may include the provider account label, OAuth token records, selected calendar id/label metadata, bounded free/busy availability results, Calendar capability preferences, consent records, sync logs and NetQnect-created provider event references. NetQnect does not import full calendar history or raw event content for availability checks. Connected calendar information is used only for the scheduling functions you authorise. Disconnecting removes the NetQnect connection and its stored credentials, stopping future access through that connection. You may also need to remove NetQnect access in your provider account. Disconnecting does not itself delete your provider calendar or all previously created events; applicable retained records are handled through our privacy rights process.
• Device, usage and security data, such as app version, device identifiers, diagnostics, crash data, performance data, fraud-prevention signals, IP address, logs and service activity.
• Location data, where enabled or permitted, such as meeting city, country, coordinates, place name and accuracy radius.
• Billing and commercial data, where paid plans are used, such as plan, subscription status, invoices, payment processor identifiers and billing contact information.
• Contact-form and support data, such as name, email address, enquiry type, message content and support correspondence.

Some data is provided directly by the user. Some data is created through use of the service. Some data may be imported from connected services where the user or an organisation administrator authorises the integration.

3. Why We Use Personal Data

We use personal data to:

• provide accounts, authentication and security;
• create, update, display and share profiles;
• support QR sharing, Qnect requests, invitations and connection workflows;
• provide user-to-user messaging where enabled, including delivery, read, archive and safety controls;
• provide event, attendee, organiser and check-in features;
• provide team and organisation features;
• provide relationship CRM, notes, reminders, follow-up and opportunity features;
• provide the AI Assistant, AI matching, AI recommendations and profile assistance;
• provide optional connected-service features, such as checking bounded calendar availability or writing confirmed NetQnect meetings to a connected calendar only where the user has enabled the relevant calendar capability;
• personalise the service and recommend relevant people, events or actions;
• maintain, debug, protect and improve the service;
• send service messages and respond to support requests;
• manage plans, billing, invoices and entitlement checks;
• meet legal, regulatory, tax, accounting and security obligations;
• investigate misuse and enforce the Terms and Conditions.

4. Lawful Bases

We rely on different lawful bases depending on the purpose.

• Contract: where processing is needed to provide the NetQnect service requested by the user, such as account access, profile features, QR sharing, Qnect requests, event participation, assistant chat requested by the user and paid-plan administration.
• Legitimate interests: where processing is needed for service security, fraud prevention, service improvement, product diagnostics, AI safety review, embeddings, limited recommendation features, relationship insights, business administration and support, provided those interests are not overridden by user rights.
• Consent: where the law requires consent, such as non-essential analytics cookies, optional app analytics, optional crash/performance reporting where treated as consent-based, optional connected services and any optional AI training or broad AI improvement use that is not necessary to provide the service.
• Legal obligation: where we must process data to meet legal, tax, accounting, regulatory or rights-request obligations.

Where we rely on legitimate interests, users may object to the processing. We will review objections and stop the processing unless we have a lawful reason to continue.

5. AI Processing And Profiling

NetQnect uses AI-assisted features to help users create profiles, understand connections, prepare follow-ups, search, match with relevant people or events and use the AI Assistant.

AI features may process profile data, relationship context, event data, Qnect activity, assistant messages, notes, tasks, feedback and service metadata. NetQnect may also create embeddings and scores used for search, matching, ranking or recommendation features.

AI outputs are suggestions. They should be reviewed by the user before relying on them or sharing them. NetQnect does not intend AI features to make legal, financial, medical, employment or other regulated professional decisions.

More detail is provided in the AI Processing Notice and AI Lawful Basis Summary.

6. Sharing Personal Data

We may share personal data with:

• hosting, database, authentication, storage and infrastructure providers;
• AI and embedding providers;
• analytics, crash reporting and performance providers, where enabled;
• payment processors and billing providers;
• email, support and communications providers;
• connected service providers, such as calendar, GitHub, LinkedIn and event platforms;
• professional advisers, insurers and auditors;
• law enforcement, regulators, courts or other authorities where required by law;
• organisation or team administrators, where the user is part of a team or organisation account.

The Subprocessors list gives more detail about the current provider categories and intended purposes.

7. International Transfers

NetQnect's policy is to host and process personal data using UK (London-region) and EU infrastructure and providers wherever possible, including for AI and embedding processing. The Subprocessors list records each provider's current processing region and any exception to this policy. Some providers may still process data outside the UK or European Economic Area, including providers that a user personally authorises through an optional connected service such as Google Calendar or Microsoft Calendar, which are processed under the user's own account with that provider. Where this happens, NetQnect will use appropriate safeguards required by applicable data protection law, such as adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses, EU Standard Contractual Clauses or equivalent safeguards.

8. Retention

We keep personal data only for as long as needed for the purpose for which it was collected, including to provide the service, meet legal obligations, resolve disputes, maintain security and enforce agreements.

The Data Retention Schedule explains the current target retention periods and deletion criteria. Some technical backups, audit logs and legal records may be kept for a limited period after account deletion where legally required or needed for security, accounting or dispute purposes.

User-to-user app messages are treated separately from NetQnect's own support, transactional email or billing records. We do not retain all app message content merely because some business email, tax or accounting records may need separate legal retention.

9. User Rights

Depending on location and the processing involved, users may have rights to:

• access their personal data;
• receive a copy of their data;
• correct inaccurate data;
• delete personal data;
• restrict processing;
• object to processing based on legitimate interests;
• withdraw consent where processing is based on consent;
• object to direct marketing;
• ask for human review or contest certain automated decisions, where applicable;
• complain to a data protection regulator.

Requests can be sent to legal@netqnect.com.

UK users can complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/.

10. Account and Data Deletion

NetQnect is operated by Just Try AI Ltd. You can request deletion of your NetQnect account and associated personal data even if you have uninstalled the app or cannot sign in.

Request account deletion without the app

Request account deletion by email

• Send the request to legal@netqnect.com, preferably from the email address associated with your NetQnect account.
• Say that you want to delete your NetQnect account and associated personal data. If you cannot access that email address, explain this so we can arrange appropriate identity verification.
• We will verify the request before deleting data to protect your account. Do not send passwords, sign-in codes, payment-card details or identity documents with the initial request.
• The email link opens a draft in your email app. Nothing is sent until you send it. If it does not open, copy legal@netqnect.com into your email app.

You do not need to reinstall NetQnect to use this route. Uninstalling the app or signing out does not delete your account.

Request deletion of selected data

Request selected-data deletion by email

Tell us which data you want removed and whether you want to keep your account. A request about analytics alone is not permission to delete your whole account. We will explain any information needed to identify and fulfil your request safely.

Delete from the app

If you can sign in, account deletion is also available from NetQnect's privacy settings. Review the confirmation and complete any requested reauthentication. Account deletion is different from deleting a single profile or disconnecting a calendar provider.

What happens to your data

Account deletion covers the account and associated personal data in NetQnect, including owned profile information, relevant messages and relationship data, uploaded account media, assistant data, and connected-service information, subject to the specific shared-record and lawful-retention qualifications below and in section 8.

Some shared records contain other people's information or records they are independently entitled to keep. We remove your personal data as applicable without treating another person's own records as yours. Disconnecting NetQnect does not delete your Google, Microsoft or Eventbrite account, your entire provider calendar, or all records held independently by those providers.

We may retain limited information for a justified legal, accounting, security or rights-handling purpose. Applicable company accounting records are kept for six years from the end of the relevant company financial year, or longer where an applicable obligation or documented hold requires it. Recovery copies are subject to their separate retention and restricted-use controls. We will explain applicable exceptions and provider handling when responding to your request.

For analytics requests, we follow our privacy rights process. Where effective anonymisation is appropriate and demonstrated, anonymous statistics may remain; where it cannot be demonstrated, personal data is deleted unless a lawful exception applies. This does not mean every existing aggregate is anonymous.

Timing and confirmation

We respond without undue delay and within the applicable legal deadline, normally one calendar month. If a lawful extension or exception applies, we explain it. We may need proportionate information to verify identity or understand the requested scope. We confirm the outcome and explain any retained information rather than treating acknowledgement as proof of deletion.

Read the Data Retention Schedule for further information.

11. US State Privacy Rights

If a US state privacy law applies to a user or household, the user may have additional rights to know, access, correct, delete, port, opt out of sale or sharing, opt out of targeted advertising, opt out of certain profiling, limit some sensitive personal information uses, appeal a denied request, or avoid discrimination for exercising privacy rights.

NetQnect does not currently approve selling personal data, sharing personal data for cross-context behavioural advertising, or targeted advertising at launch. Marketing pixels, targeted advertising and similar tracking must remain disabled unless they are separately approved, disclosed and controlled.

Where a legally recognised browser opt-out preference signal, such as Global Privacy Control, is received on the website, NetQnect treats it as a request to keep optional analytics and marketing technologies off for that browser unless and until a legally approved alternative process is implemented.

US state privacy requests can be sent to legal@netqnect.com or submitted through the in-app privacy request route where available.

12. Consent Withdrawal

Where processing is based on consent, users can withdraw consent at any time. Withdrawal does not affect processing that happened before consent was withdrawn.

App privacy settings may control analytics, crash reporting, performance reporting and location-related features. Some settings may also be available in account, profile, integration or team controls.

Optional Google/Firebase Analytics collection stops when app analytics consent is withdrawn. NetQnect may still create or retain records needed to deliver requested features, administer billing, protect the service, prove consent or withdrawal, or measure stateful service outcomes where another lawful basis described in this Notice applies. These operational records are not sent to Google Analytics merely because they exist.

13. Children

NetQnect is not intended for children. Users must be at least 18 years old, or the age of legal majority in their jurisdiction, to use the service.

14. Changes

We may update this Privacy Notice from time to time. Material changes will be notified where required by law.